Frequently Asked Questions

Why does Simone Platt Design create only by 'made to order'?
As pieces are made to order and handmade individually by Simone, she dedicates her whole attention to each piece so that they are crafted with the utmost care. We do not necessarily carry stock of all designs as many jewellery pieces involve intricate bead weaving  (one of the most meticulous and time-intensive techniques!). Please be assured however, that Simone works efficiently and with dedication to ensure you receive your piece as quickly as possible! Most of the time she will have product in stock, but if not, then usually allow 48 hours for her to create.
   
How will my Simone Platt Design jewellery be presented?
Jewellery is packaged in a beautiful Simone Platt Design jewellery pouch and box. Simone ships her pieces this way to ensure you receive them safely and that they arrive in their shiniest, most shimmering state. The Simone Platt Design jewellery box is purely for presentation and not for long-term storage. The Product Care Guide section on the website, outlines the best ways to store your Simone Platt jewellery piece. A complimentary white polishing cloth is included (which will help remove dust & finger marks from pieces).
 
What is the difference between gold-fill and gold-plated?
A precious metal-filled piece of jewellery (like 14K gold-fill - which Simone uses) is composed of a solid layer of gold, bonded with heat and pressure to a base metal such as brass. Simone uses this because it is less prone to tarnish, won't rub off and exhibits the shine & wearability of solid gold (but more economical!). For pieces that are gold-plated or palladium-plated, Simone chooses to use plated Miyuki beads as Miyuki's are renowned for their bead quality. Plating consists of thin layer of gold or palladium over another metal. Please follow the appropriate Product Care Guide recommendations for best care of pieces.
 
What is Palladium?
Palladium is a precious metal (similar to sterling silver, platinum, gold etc.). Simone uses palladium-plated Miyuki beads in some of her handwoven creations because of its shine and beautiful appearance.
 
Where does Simone source her materials from?
Simone has worked with many of her suppliers for years. She sources materials from reputable and reliable providers, both internationally and locally, but she does especially love to support Australian suppliers.
 
Does Simone Platt Design ship internationally?
We're working on it! We will hopefully introduce internationally shipping soon!
Does Simone Platt Design offer custom orders?
We sure do! - if you see a colour or design that you like, but would love to customise, get in touch - we'd love to help!
 
I would like to contact the Simone Platt Design Team, how can I do so?
Email us at info@simoneplattdesign.com or send a message via the contact page on the website.

 

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